Elite Management Professionals, Inc. was founded on the principle of providing a higher level of hands on customer-driven service to single family, office, townhome and condominium communities. We are passionate about what we do and are eager to serve each community’s specific needs. In today’s difficult times, we know that homeowners are faced with many challenges. We will continue to find innovative ways to solve problems, trouble shoot issues, save money and exceed your community’s goals…
Our team of professionals are experienced in developer communities, multi-family associations, office management, onsite association management and master planned communities. We have the experience to solve problems and will work with the Board to find the best resolution to issues.
Elite Management Professionals holds, the AAMC designation with Community Associations Institute (CAI.) As per the CAI website “The AAMC accreditation demonstrates a company’s commitment to providing the unique and diverse services community associations need. An Accredited Association Management Company ensures that their staff have the skills, experience, and integrity to help communities succeed. Its managers have advanced training and demonstrated commitment to the industry—just the type of professionals that community association boards seek to hire!” Elite Management is proud to hold this designation!
In addition to holding the AAMC designation the managers at Elite Management hold important designations with CAI through continued education. Information regarding individual designations can be found on the CAI website
Dawn Cothran Hatcher
PCAM, CMCA, AMS- President and Senior Community Manager
Dawn Hatcher established Elite Management Professionals, Inc. after 12 years of developing and growing another local management company. As a PCAM (Professional Community Association Manager) and owner of the company, Dawn oversees all communities the company is managing. Dawn also holds the Certified Manager of Community Associations (CMCA) designation from the Community Association Institute and the Association Management Specialist (AMS). She has been in the Association Management industry since 1998, first working for a developer and builder and then becoming a Community Manager, servicing townhome, condominium, and single family communities in the Triangle area.
Email: dawnhatcher@elite-mgmt.com
Bruce Hatcher
Partner, Owner, Principal
Email: Bruce@elite-mgmt.com
Katie Dominello,
PCAM, CMCA, AMS- Vice President and Senior Community Manager,
Katie Dominello is a portfolio community manager in Raleigh, Durham, Maebane and Cary. In addition to Portfolio Management, Katie has experience with onsite management working with a local community of over 1000 homeowners for several years. Katie earned her Bachelor’s degree in communication and journalism from Keene State College. She is an excellent problem solver and enjoys working with homeowners. She holds the Professional Community Association Manager (PCAM) designation, the Certified Manager of Community Association designation (CMCA) and the Association Management Specialist (AMS) designation. Katie was also the winner of the Community Associations Institute 2012 Portfolio Manager of Distinction Award. Katie has enjoyed working in the HOA industry for over 16 years.
Star Smith,
AMS, Senior Community Manager
Star Smith has been a Community Manager since 1996. Star’s experience includes every aspect of association management including financial, maintenance, and governance matters. Her current portfolio includes townhomes, condominiums, single family housing and commercial properties. Her enthusiastic attitude allows homeowners and Board members alike to relate easily with her allowing for the quick resolution of their concerns.
Email: starsmith@elite-mgmt.com
Karen Bayless,
AMS- Senior Community Manager & Training Division Lead
Karen Bayless manages both small and large established communities, works with local/national developers throughout the preconstruction and construction process and as a Senior Community Manager with onsite management offices. With new construction communities, she ensures that at construction completion, the transition from developer to homeowner control is seamless. Karen also leads the Elite Management Training department working with new employees and conducting monthly training for both managers and assistant managers with her assistant, Sarah.
Karen is an NCSU graduate and has over 15 years of experience in association management and holds her North Carolina real estate license (currently inactive). She has over 10 years onsite new home sales experience and over 10 years of experience as a Property Manager (multifamily).
Email: karenbayless@elite-mgmt.com
Dana Taylor,
CMCA, AMS- Community Manager
Dana has been with Elite since March 2011 and brought with her an extensive background in accounting functions including bank reconciliation, accounts payable and account receivable. With an education in Economics from Auburn University and after fifteen years of both the mortgage and construction industries, Dana brings diverse talents and solid support to the HOA communities. Dana has achieved her CMCA and AMS designations and looks forward to learning more and growing with the company
Email: danataylor@elite-mgmt.com
Greyson Katkaveck,
CMCA- Community Manager
Greyson is a graduate from NC State University with a B.S. degree in Business Administration. She has many years of customer service experience right here in Raleigh and enjoys working with a diverse portfolio of communities in the Triangle area. She is passionate and dedicated to the communities that she works with and strives to have excellent communication with Boards, homeowners and vendors. In her free time, Greyson loves spending time at the beach and with friends, family and her two French bulldogs.
Susan Lindelof,
CMCA, AMS- Community Manager- Developer Division Lead
Susan is originally from Williamsburg, VA and relocated to Northern VA to start her career. After visiting Raleigh in 2004, she fell in love with the area and immediately moved. Susan has 1 dog, 2 cats & 2 daughters, one is in college and the other is getting ready to start middle school. On the weekends you’ll find her spending time with family and friends or out in downtown Raleigh listening to her husband’s band. Susan comes with several years of property management experience and over 8 years in managing homeowners associations. Susan takes a lot of pride in the communities that she has managed.
Email: susanlindelof@elite-mgmt.com
Hilary Slater,
CMCA, AMS- Community Manager
Hilary Slater is a native of Raleigh. After college she worked in the property management industry since 2008 and enjoys working with the public. Hilary’s strengths are problem analysis and conflict resolution. During her time in the property management field she has helped with large renovation projects, working extensively with the reserve study, budget planning, implementing new procedures when needed, etc. Hilary takes pride in the communities she works with and looks forward to overcoming challenges and learning new things.
Email: mailto:hilaryslater@elite-mgmt.com
Jessica Merritt,
CMCA, AMS- Community Manager
Jessica is a graduate of Appalachian State University (B.S., Business Administration) who specializes in managing developing communities from the preconstruction phase through to final build-out. She uses her many years of experience working with local and national real estate developers, as well as a proactive, forward-thinking management style, to ensure a smooth development period and a successful transition to a homeowner-led board when the time comes. Jessica holds her CMCA and AMS designations and loves college sports (Go Heels/Mountaineers!), historic preservation, and going on adventures with her husband and two small children.
Email: mailto:Jessicamerritt@elite-mgmt.com
Amy Odom,
Community Manager
Amy is originally from Dunn, NC. She joined Elite after spending nearly 15 years in the multi-family industry (apartment industry) where she managed multiple properties at a time and was responsible for as many as 4,500 residents during any given time. Amy thrives on a challenge and embraces each one with her bubbly personality, positive attitude, hard work and superior customer service. She has alot of experience in interpersonal skills which helps her build positive, strong, and cohesive business relationships as well as being a critical thinker that helps her provide creative solutions to client problems. When Amy is not working, she enjoys traveling with her husband and 3 small dogs. Her favorite places to be are on a beach in the summer and in the mountains in the fall. She is an avid UNC fan and sports enthusiast watching as many basketball and football games as she can.
Email: mailto:amyodom@elite-mgmt.com
Nick Ruden,
Community Manager
Nick Ruden is a native North Carolinian and hails from High Point. He has a bachelors in Political Science from High Point University, a Certificate in Nonprofit Management from UNC-Greensboro, and a Masters of Science in Administration from Saint Josephs University. Nick comes to Elite with several years of HOA experience and has also worked both the governmental and nonprofit sectors. Outside of Elite Nick is very involved for different causes and serves with nonprofits.
Email: mailto:nickruden@elite-mgmt.com
Jason A Wright,
PhD, Community Manager
Jason A. Wright is a portfolio community association manager in the Great Triangle area of North Carolina. Prior to Elite, he worked in community association management in Greensboro, NC and Hilton Head Island/Bluffton, SC. In addition to portfolio management at Elite, he maintains a career as a professional musician, a field to which he also holds a doctorate with distinction.
Email: jasonwright@elite-mgmt.com
Debbie Haynes, Carpenter Village
Community Manager
Debbie is originally from Rhode Island and has been a North Carolina since 2004 and has been in the HOA industry ever since. She has extensive experience that covers onsite management, single family, townhomes, commercial and condominium communities and joined the Elite team in February 2020. Debbie’s strengths are problem solving, budget planning, legal document enforcement, & customer service. Debbie is a licensed Notary in Wake County. She enjoys spending time with her children and grandchildren. In her spare time, she enjoys going to the beach and traveling with her husband.
Email: debbiehaynes@elite-mgmt.com
CMCA, Community Manager
Andrea, who goes by the nickname Drea, was born and raised in Durham and currently resides in Chapel Hill. She has a B.A. in Sociology from the University of North Carolina at Chapel Hill where she worked closely with Habitat for Humanity, Orange County and continues to volunteer her time helping their cause. She has worked in customer service for over 13 years including 4 years in management at a busy bank branch. She is currently a Portfolio Manager managing small to large condo, townhome, and single family communities. In her spare time she likes to read books, watch movies, complete craft projects, and just enjoy time with her family
Email: mailto:andreapaulk@elite-mgmt.com
Sara Sikora,
Community Manager
Sara is originally from Wilmington, North Carolina, where she completed B.A.s in both English Literature and in Information Technologies at the University of North Carolina at Wilmington. She spent 8 years honing her problem solving and customer service skills in the Hospitality and Events industry, including 5 years in a supervisory role as Special Events Coordinator at the university. Her love of great food and great company led Sara and her husband to relocate to the RDU area to be closer to family. Sara looks forward to growing her skillset here with Elite.
Email: sarasikora@elite-mgmt.com
Victoria Cheek,
Community Manager
A graduate from Herbert W. Armstrong College with a degree in Liberal Arts. Over six years experience in customer service and experience in clerical duties. As a community manager she performs routine property inspections, complete real estate transfer forms, assist homeowners in completing architectural request forms, maintain and update community website, schedule homeowner events and assist with day to-day tasks.
Email: victoriacheek@elite-mgmt.com
Scott Hemphill,
Community Manager
Scott is originally from Virginia but recently moved to North Carolina in June 2022. He has over 15 years of condominium association knowledge and uses his experience to better serve the communities he manages here. Scott’s strengths are communication, organization, and loves working with both homeowners and boards. In his downtime, Scott likes to spend time with his family and friends and to continue to explore all that North Carolina has to offer
Email: scotthemphill@elite-mgmt.com
Lakia Dunn,
Community Manager
Lakia is a native of North Carolina, she recently returned to North Carolina after living in Arizona for 12 years. She has extensive background in with real estate, insurance (commercial and residential, health and workers compensation), she has also served as a clerk within the Judicial System and Department of Transportation. Her overall joy stems from being a mom, traveling and gardening in her free time. She has a degree Early Childhood education and is studying at Troy University where she is a Junior in the Interpreter Training Program. Recently she has completed her M100 and is on the fast track to acquiring her Associate Management credential.
Email: lakiadunn@elite-mgmt.com
Alyssa McCall,
Assistant Community Manager
Alyssa McCall is originally from La Grange, North Carolina. Alyssa joined Elite as the Assistant Community Manager at Grove Park. Her reliable and detail oriented personality allows her to quickly and efficiently respond to the concerns of the community that she helps manage. During her free time, she enjoys spending time with her family and her dog, Luna. She also enjoys using her creativity to bake and cook. Alyssa looks forward to learning more and growing with the company.”
Email: alyssamccall@elite-mgmt.com
Rameika Jones,
Community Manager
Rameika is a North Carolina native. She obtained her B.A. in Fashion and Textile Management from the North Carolina State University in December of 2015. Upon graduation, Rameika relocated to Scranton, PA where she gained experience in the staffing industry. In 2017, she made her way back to Raleigh where she stepped into the business and customer relations industry. She thoroughly enjoys helping others and making sure their needs are met to the best of her ability. In her free time, Rameika enjoys painting, listening to music, watching sports/tv, volunteering and traveling. Rameika is ecstatic to join the Elite team and happy to help in any way she can!
Email: rameikajones@elite-mgmt.com
Beth Ogburn
Community Manager/Lifestyles Manager
Beth Ogburn is from Murfreesboro, NC. She received her BS degree at Meredith College in Raleigh and received her master’s degree from UNC-G in Education. Beth joined Elite management Professionals in February 2020. Beth has worked as a Lifestyle Director, Assistant Manager, and Manager of a 55+ neighborhood as well as a single family neighborhood. She enjoys meeting new people and helping to make their HOA a great place to live. Beth loves to travel and spend time with her family who live in various locations across the country and Europe. She spends a lot of her time on zoom and skype visiting with her new granddaughter. Beth has a lot of experience in 2 other careers in customer service, planning, communication skills and organization. She is a big Baylor basketball and football fan! Her family all went to Baylor in Waco, Texas. She also after living in Dallas, Texas loves the Dallas Cowboys! Torchy’s, Mexican is her favorite restaurant!
Email: bethogburn@elite-mgmt.com
Eric Browning,
CMCA, Assistant Community Manager
Eric is native to Virginia but moved to North Carolina in 2005. He is a graduate of Wake Technical College with a degree in Hospitality and Resort Management. He has over 15 years of customer service experience, serves on the Board of Directors in his own community and uses the experience of both to better serve the communities he manages here. Eric’s strengths are communication, organization, and he loves working with both homeowners and boards.
Email: ericbrowning@elite-mgmt.com
Jenara Ramsey,
Community Manager
Jenara is originally from Brooklyn, NY and have been living in NC for 15 years. She’s been with Elite for 2 ½ years and prior to this, she worked with one of the top rental agencies in New York as a leasing agent. Jenara has a strong background with developer communities, single family communities and townhomes. She is dedicated to our industry and has great organizational, leadership and project management skills. Jenara enjoys spending time with her 2 grandchildren, visiting different beaches in North Carolina and spending time with family and friends.
Email: jenararamsey@elite-mgmt.com
Marquina Lucas,
Assistant Community Manager
Marquina is a graduate of The Art Institute and received her BA degree In Fashion Marketing & Management. She is a native of North Carolina and has over 10 years of customer service experience. In her free times, she enjoys any activity that allows her to use her creative skills, like baking and crafting. She has also has two children and a new dog that take up plenty of her free time. Marquina is excited to join the Elite team and expand her knowledge of HOA community management.
Email: marquinalucas@elite-mgmt.com
Sarah Lathrop Lawson,
Assistant Community Manager and Assistant Training Manager
Sarah is originally from New York, but she has called North Carolina home since 2014. For most of that time, she has worked with Elite Management Professionals as an Assistant Community Manager to Senior Portfolio Manager, Karen Bayless. Along with her regular management duties, Sarah works in tandem with Karen to establish and implement processes and procedures for the company. She works closely with Elite’s HR Director with training new employees and offering ongoing support. This includes creating and implementing plans for each new team member to ensure that they have the tools, resources, and knowledge needed when starting with the company. Sarah is excited to continue contributing to the company and looks forward to many more years with Elite Management Professionals.
Email: sarahlathrop@elite-mgmt.com
Sierra Daye,
Assistant Community Manager
Sierra is from Durham, NC originally but has been throughout the triangle ever since. Traveling the country and triangle has allowed her to try many restaurants which she enjoys greatly. Sierra graduated from Garner Magnet in 2017 and completed esthetician school in 2022. Previously worked as an administrative liaison for a daycare and from there moved on to general manager of a storage facility. The general manager’s position gave Sierra insight on managing multiple properties, keeping track of records as well as customer relations. Sierra loves interacting with customers and teammates in person or virtually. Sierra is amazing at adjusting into new environments and accommodating with the resources at hand. Sierra is very eager to put her best foot forward in the HOA industry.
Email: sierradaye@elite-mgmt.com
Eleanor Haynes,
Junior Community Manager
Eleanor is a native of Raleigh and a Meredith College Graduate. She has worked in the property management industry since 1989. Currently she assists in managing a developer portfolio and enjoys working with her Dream Team. Eleanor is a lover of all creatures great and small. She loves spending time with her husband, three dogs, two parrots and two cats.
Email: eleanorhaynes@elite-mgmt.com
Carol McKechnie,
Assistant Community Manager
Carol is originally from Phoenix, Arizona but grew up in Montréal, Quebec and speaks fluent French. Carol attended college at St. John’s CEGEP in Ste. Anne de Bellevue, Quebec before travelling extensively throughout Canada. She came to Raleigh after leaving Vancouver, British Columbia and worked for many years as a District Sales Manager for the Raleigh News and Observer. While there, she received many awards and returned to school in pursuit of her Associate’s Degree in Science. She often made the Dean’s list, joined Phi Theta Kappa and is a member of the National Honors Society. She joined Elite in November of 2019 and is looking forward to obtaining her certifications in HOA management. She’s happily working under the tutelage of Hilary Slater on-site at Grove Park in Durham. In her spare time, Carol still enjoys travelling and spending time with friends, family and her black Labrador mix Maggie.
Email:carolmckechnie@elite-mgmt.com
Grove Park Community Association Inc.
300 Nichols Farm Drive
Durham NC 27703
919-957-7672– office
919-957-7704- Fax
Heritage Pines Community Association
200 Heritage Pines Drive
Cary 27519
919-466-0016– Office
Dana Taylor,
CMCA, AMS- Community Manager
Dana has extensive background in accounting functions including bank reconciliation, accounts payable and account receivable. With an education in Economics from Auburn University and after fifteen years of both the mortgage and construction industries, Dana brings diverse talents and solid support to the HOA communities. Dana has achieved her CMCA and AMS designations and looks forward to learning more and growing with the company
Chapel Ridge
1040 Chapel Ridge Drive,
Pittsboro, NC 27312
919-545-5543 Direct phone
919-545-5545 Fax
Email: danataylor@elite-mgmt.com
Brent Francis- Providence Glen
Brent has served as the Facilities Manager for Providence Glen for 10 years. Brent brings an extensive knowledge of HVAC systems, pool management and general contractor knowledge. Brent is also a certified CPO (certified pool operator) through the state.
Victoria Cheek- Twin Lakes
A graduate from Herbert W. Armstrong College with a degree in Liberal Arts. Over six years experience in customer service and experience in clerical duties. As a community manager she performs routine property inspections, complete real estate transfer forms, assist homeowners in completing architectural request forms, maintain and update community website, schedule homeowner events and assist with day-to-day task.
Jenara Ramsey, Creekside at Bethpage
Community Manager
Jenara is originally from Brooklyn, NY and have been living in NC for 15 years. She’s been with Elite for 2 ½ years and prior to this, she worked with one of the top rental agencies in New York as a leasing agent. Jenara has a strong background with developer communities, single family communities and townhomes. She is dedicated to our industry and has great organizational, leadership and project management skills. Jenara enjoys spending time with her 2 grandchildren, visiting different beaches in North Carolina and spending time with family and friends.
Email: jenararamsey@elite-mgmt.com
Jenny Langdon, Auburn Village Lifestyle Director
Jenny is a Johnston County native and has a background in Management and Medical Fitness. Prior to coming to Elite Jenny served as a Manager, Wellness Coordinator and Life Safety Instructor at a local Hospital Based Wellness Center for over 20 years. Jenny enjoys spending time with her Family on their farm and sharing her love of the ocean introducing Family and Friends to boating, fishing and diving on our beautiful NC Coast.
Email: jennylangdon@elite-mgmt.com
Debbie Haynes, Carpenter Village
Community Manager
Debbie is originally from Rhode Island and has been a North Carolina since 2004 and has been in the HOA industry ever since. She has extensive experience that covers onsite management, single family, townhomes, commercial and condominium communities and joined the Elite team in February 2020. Debbie’s strengths are problem solving, budget planning, legal document enforcement, & customer service. Debbie is a licensed Notary in Wake County. She enjoys spending time with her children and grandchildren. In her spare time, she enjoys going to the beach and traveling with her husband.
Email: debbiehaynes@elite-mgmt.com
Tiffany Wilson,
Accounting
Tiffany Wilson has earned a Bachelor’s degree in accounting from Bowling Green State University and has lived in Raleigh for the past 15 years. Tiffany has seven years of Association accounting experience. Tiffany oversees all responsibilities of the accounting department. Tiffany’s knowledge and skills are extremely valuable to all members of our team and for all the Association members.
Email: accounting@elite-mgmt.com
Leigh Jones,
Accounting Administrator and Accounts Payable
Leigh Jones manages the accounts payable for all Associations including processing vendor packages and maintaining the records for needed insurance and tax information. Leigh also assists in many areas in the accounting department. She has extensive experience with bookkeeping from her 21 years in the banking industry. Leigh is a tremendous asset for our accounting department and support for our community managers.
Email: accounting@elite-mgmt.com
Dorthea Stith,
Financial Administrator
Dorthea is originally from Tarboro, NC. She has a BS in Accounting from North Carolina Wesleyan College. She has lived in Raleigh for 15 years. She has experience in accounting for small and medium sized businesses. She has always had an interest in accounting and its fundamental concepts and their applications to business development, as well as providing excellent customer service to both internal and external customers.
Email: accounting@elite-mgmt.com
Ashley Anderson,
Financials Division Manager
Ashley earned her Bachelor of Science degree at Radford University and has lived in NC for the past 7 years. Ashley has been with Elite since 2018 and currently manages the financial division in the accounting department. Her system knowledge and problem-solving skills make her a valuable asset to the team.
Email: accounting@elite-mgmt.com
Julie Krieg,
Collections Manager
Julie is originally from Michigan and moved to NC in 2011. Julie holds 20 years of experience in the mortgage industry and was also a licensed real estate agent in Michigan. Since moving to North Carolina she has held the position of Assistant Branch Manager and Collections Manager at a finance company. Julie brings great banking, accounting and collections experience to Elite.
Email: accounting@elite-mgmt.com
Susan Hembarsky,
Accounting Manager
Susan earned a bachelor’s degree at Lehigh University and dual master’s degrees at Webster University in Leiden, The Netherlands. Since moving to Raleigh in 2015, she has worked in accounting for two Association Management Companies. Presently, she is responsible for processing all resales, handling all checks and dealing with collections for various communities.
Email: accounting@elite-mgmt.com
Annmarie Hunter,
Resale/Refund Specialist
Annmarie is originally from New York and has lived in NC since 2000. She has a bachelor’s degree in Business Administration .
She has a background in Banking, Finance and Accounting. Annmarie assists in many areas in the accounting department. Annmarie is a notary public.
Email: accounting@elite-mgmt.com
Wendy Barefoot,
Accounting Administrator
Wendy is originally from Massachusetts and moved to NC in 2015. She has a background in management, business ownership, administration, and accounting practices. In Massachusetts, she received a degree from Fisher College for Medical Administration and held a real estate license. Since moving to NC, she has worked solely in the HOA Industry in Management and Accounting earning six years of experience. Wendy is responsible for processing resales, banking transactions, coupon orders, and annual tax procedures for various communities.
Email: accounting@elite-mgmt.com
Dawn Cothran Hatcher
PCAM, CMCA, AMS- President and Senior Community Manager
Dawn Hatcher established Elite Management Professionals, Inc. after 12 years of developing and growing another local management company. As a PCAM (Professional Community Association Manager) and owner of the company, Dawn oversees all communities the company is managing. Dawn also holds the Certified Manager of Community Associations (CMCA) designation from the Community Association Institute and the Association Management Specialist (AMS). She has been in the Association Management industry since 1998, first working for a developer and builder and then becoming a Community Manager, servicing townhome, condominium, and single family communities in the Triangle area.
Email: dawnhatcher@elite-mgmt.com
Bruce Hatcher
Partner, Owner, Principal
Email: Bruce@elite-mgmt.com
Katie Dominello
PCAM, CMCA, AMS- Vice President and Senior Community Manager
Katie Dominello is a portfolio community manager in Raleigh, Durham, Wake Forest and Cary. In additional to Portfolio Management, Katie has experience with onsite management working with a local community of over 1000 homeowners for several years. Katie earned her Bachelor’s degree in communication and journalism from Keene State College. She is an excellent problem solver and enjoys working with homeowners. She holds the Professional Community Association Manager (PCAM) designation, the Certified Manager of Community Association designation (CMCA) and the Association Management Specialist (AMS) designation. Katie was also the winner of the Community Associations Institute 2012 Portfolio Manager of Distinction Award..
Greg Kreamer, SHRM-CP
Human Resources Manager
Greg is our human resources manager. After fifteen years working in the corporate retail world, he decided it was time for a change and joined the Elite team in 2022. He earned his B.S. in Interpersonal/Organizational communication from East Carolina University and M.A. in Health Communication from ECU as well. When he’s not working, Greg enjoys spending time with his dog, and finding new places to hike or camp.
Email: gregkreamer@elite-mgmt.com